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6 Metrics Every Successful Website Needs To Track

| Author: Gabe Wahhab, Director Of Interactive Services | Topic: Website Strategy

Data And Analytics Must Be Your Foundation

6 Metrics Every Successful Website Needs to Track

Websites can be beautiful. In fact, the most amazing ones I consider to be works of art. A lot of the most attractive websites are uncluttered, easy on the eyes and simple to navigate.

However, you can't judge a website by its cover. To truly know how successful your website is, you need to dive into the data and analytics.

While measuring success can't always be about the pretty colors, fonts and textures, Google Analytics is somewhat color-coordinated for all of you right-brainers. And for all the left-brainers, this is your chance to truly to shine.

Data and analytics must be the foundation when judging the success of your website. So, what metrics should you be checking? Let's take a look.

1) Number Of Visitors (And Their Source)

One of the key metrics to check is the number of visitors your site sees each month. Getting people to come to your site is always the first step, right?

Keep an eye on spikes in traffic or sudden decreases. When you see a big increase, you'll want to know where it came from. If you see a big drop-off in visitors, you'll want to figure out as quickly as possible how or why it happened.

Also, take a look at how the visitors are getting to your site. What is the source they are coming in from? Are they finding your site through a Google organic search, from social media channels or from a referral link?

Get to know the trends on your site.

2) Bounce Rate

Google defines bounce rate as "the percentage of visits that go to only one page before exiting a site." This could include visitors who:

  • Leave your site by clicking an external link on the web page
  • Press the browser back button
  • Type another URL into the web browser
  • Close the browser window or tab
  • Don't interact with the web page for a long time and go to a "session timeout"

You need to understand whether the visitors you're driving are sticking around when they hit your site or are leaving right away. Have you made a recent change or update to your site that could be causing a higher bounce rate? If so, see if you can make a fix to solve the problem.

Take a look at the sources and determine which are sending visitors with the highest bounce rates. Understanding this data helps you to make improvements and focus more on sources that send quality traffic to your site.

3) Average Time On Page

How long are your visitors hanging out on your pages? Is it long enough for you to get your point across? Perhaps you have informative videos on your site and the goal is for your visitors to watch them. If the videos average about four minutes in length, does your average time on page reflect that your visitors are staying long enough to watch the videos?

Much like when analyzing your bounce rate, take a look at which sources are sending you the most-qualified visitors who spend enough time on your pages.

4) CTA Click-Through Rate

Calls-to-action (CTAs) are a critical aspect of every web page. You need to direct your visitors to the next thing you want them to do (i.e., download now, view more, add to cart). If your CTAs are not being clicked, you need to make changes so your visitors take the next step toward becoming customers.

CTAs offer a great opportunity to do some A/B testing with placement, size, design and text to analyze what is driving users to click through.

Try to use colors that stand out but don't look spammy. Make your CTAs seem intriguing enough to click while still looking valuable and not like ads. It's a balancing game, but do some testing and you'll figure out the right way to go about it.

5) Conversion Rate

This could be the metric you're already most familiar with. If you have an e-commerce site, conversion rate is probably everything to you.

However, there are many different kinds of conversion rates. Conversion rates can refer to a landing page conversion rate, email conversion rate, visitor-to-lead conversion rate, lead-to-customer conversion rate and so on.

The bottom line is that you need to be making conversions on your site to get customers and revenue.

6) Goal Progress

The first thing you should always ask before kicking off any project is, "What are the goals?" Tracking your progress toward those goals is just as important. All goals should be SMART specific, measurable, attainable, realistic and timely.

Deeming your website a success is about more than just how it looks from the outside. Actually measuring its success requires an in-depth look at the analytics and data.

Luckily, tons of data and resources are right at your fingertips. Don't waste anymore time. Start digging into those analytics today!