It’s Part Marketing And Part Delivery But Together They Produce An Experience Worth Talking About
If you’ve been following this blog for a while, then you know I like to write about personal experiences from time to time. Recently I had an experience, or I should say my son had an experience, that shined a light on the future of marketing. So, I thought I’d share it with all of you.
My son has been driving for about five years and he’s had his own car (a used car) for about three years. As luck would have it, he had his first flat tire on the way to his summer internship in Greenbelt, Md. Like any reasonable kid who runs into a tough spot, he called me for help. “Dad, how do I change this tire?” We talked about it, there was some FaceTiming and, to his credit, he wanted to change the tire himself, even after I suggested he “call someone.”
After a reasonable effort he was unable to remove the jack from the car, and he agreed to call a tire service to get help. Of course, my suggestion was to Google "tire repair, Greenbelt, Md." Off he went and I went back to work.