Technology Has Its Benefits
If you read my blog, you know I like to give credit where credit is due. I recently purchase a new Samsung plasma TV. Its my first flat screen TV and needless to say, I was a little excited.
Unfortunately, the sound kept dropping out. About once or twice a day, the sound would simply turn off. I had to turn the TV off and then on to get the sound back. After putting up with it for about 30 days, I finally called Samsung, something I wasn’t looking forward to at all.
Here is where the story gets good. After being on the phone for about 10 minutes (about 50 minutes less than I expected) the representative told me I needed new software on the TV. He then emailed it to me, told me to put it on a flash drive and plug it into my TV. Hmmm, ok…well after a few clicks of my remote, the TV rebooted and my problem was solved.
Now that is impressive, remarkable, and an excellent use of technology.
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